FAQ

Each step has a fixed price announced in advance. Steps change with time only, and each step costs more than the one before it.

When you enter an amount, the price of the active step is locked for you for a short time, and the quote shows how long is left. If you do not confirm within that time, a fresh quote is shown.

If less volume is left than you asked for, only that much is bought and the rest of your USDT stays in your balance. Once the volume reaches zero, buying is closed until the next step starts.

Only USDT on BNB Smart Chain (BEP-20), and only to your own address on the deposit page.

After the required network confirmations. The deposit page shows how many are needed and how far along they are.

The deposit page shows the minimum next to your address. A deposit under it is recorded but not added to your balance. If you made one, open a ticket with the transaction hash.

That deposit will not show in your account. Open a ticket in the “Deposit” category with the transaction hash and support will follow it up.

Public sale purchases can be withdrawn under the withdrawal policy of the step they were bought in. Private sale purchases stay locked until listing.

Each purchase has its own release schedule. The portfolio page shows the date and amount of the next release.

The withdrawal page shows the fee and minimum for each asset, and you see the final amount before you confirm.

Every withdrawal is confirmed with an email code and a Google Authenticator code, so your assets stay safe even if your email is compromised.

Send a request from the account recovery page. After a review and a 7-day wait your access is restored, and withdrawals are locked for 48 hours.